Refund policy

**Damaged or incorrect items**

If your order arrives damaged, or you receive an item you did not order, contact us within 48 hours of delivery at hello@nexapep.com, or through WhatsApp or Facebook Messenger. Please include:

- your order number
- clear photos of the item and of the outer packaging as it arrived

Once confirmed, we will send a replacement at no cost to you. Where a replacement is not available, we will refund you to your original payment method.

**What is not covered**

- Change of mind, or ordering the wrong item
- Vials that have been opened, reconstituted or otherwise used
- Reports made more than 48 hours after delivery
- Items damaged after delivery, including through improper storage

**Your rights under the law**

Nothing in this policy limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law.

Questions: hello@nexapep.com, 8:00 AM to 6:00 PM daily.